EL PASO, Texas (KTSM) – Only one household’s dream trip and Xmas buying tour to Disneyland and different California theme parks led to rags, stuffing, and anger as their checked baggage was wrecked on the tarmac.
Instantly after touring again once more to El Paso from California on Southwest Airways, Kaila and her partner and youngsters envisioned to get off the airplane, get their baggage and head residence for the Xmas vacation seasons – their reward shopping for complete because of Disneyland, Knott’s Berry Farm and different West Shoreline amusement parks.
Their pleasure instantly turned to disappointment and anger as they went to claim their baggage at El Paso Worldwide Airport searching for for his or her armed service-spec baggage, they noticed a large, gray trashbag with torn garments spilling from a tear.
The luggage declare tag that sealed the bag matched their bag quantity.
Shocked and surprised, they family members collected the bag, and the bits of things on the conveyor belt and headed to the places of work of Southwest Airways.
There, in accordance with the partner and youngsters, reps instructed them that there skilled been an incident with their baggage – it skilled been function over – and the contents spilled on the tarmac.
As Kaila’s dad unpacked the plastic bag, bits of recent shirts, attire, Micky Mouse outfits and broken toys began to unfold out within the airline’s place of job.
In accordance to film taken by the daddy, only one Southwest Airline worker assisted him transfer the ruined presents to a distinct bag, as a further worker let him know that they may have $250 or the bag, however not equally, as cost for the issues.
“It’s in extra of $1000 in presents…they’re all ruined…” the daddy tells the personnel, as he holds up the tattered stays of a ‘Pizza Planet’ shirt and a Star Wars Stormtrooper hat.
“It’s a couple of days earlier than Christmas I’ve to go to the Disney parks to get all these objects, you possibly can’t get them on-line, you possibly can’t get them on the Disney store. I simply can’t have one more costume manufactured for my daughter two instances forward of Christmas,” Kaila’s father included.
KTSM arrived at out to Southwest Airways, and a consultant tells us that they’re involved with the partner and youngsters and are doing work to resolve their points. The consultant included that they’ve prolonged an invite to the family members and a voucher, to welcome them again once more to Southwest Airways for a foreseeable future tour.
For regional and breaking data, sports activities actions, temperature alerts, film and extra, get hold of the Completely free KTSM 9 Data Software from the Apple App Retailer or the Google Get pleasure from Retail outlet.