How Singapore Journey Firms Stayed Afloat When Journey Disappeared

  • Singapore’s borders have been closed since March 2020, and it has nearly no home journey.
  • We spoke to 3 native tour operators to see how they survived the pandemic.
  • One firm stated they pivoted to native experiences, however they solely pull in 50% of their pre-pandemic income.

When Singapore closed its borders in March 2020, the variety of guests to the island plunged 99% from what it was the earlier 12 months. Then got here the cancelation requests.

“Round 70% of our bookings had been cancelled, and 30% had been postponed,” stated Krystal Tan, director of Blue Sky Escapes, an area journey firm recognized for crafting off-the-beaten-path experiences in locations like Bhutan and Peru.

She wasn’t alone.

“In a single day, bookings got here to a standstill,” stated Jess Yap, one of many founders of journey company Intriq Journey, which launched in Singapore final January.

Because of the border closures introduced on by the pandemic, journey operators all over the world had been compelled to search out new income streams. This was very true for these within the enterprise of planning abroad journey — and, by extension, for journey operators in Singapore. The town-state, which is the scale of New York Metropolis, has nearly no home journey. 

Insider spoke with three Singapore journey corporations to learn the way they stayed afloat when their core enterprise providing disappeared.

New methods to find Singapore

Pre-pandemic, bespoke luxurious journey specialist Quotient Travel was recognized for long-haul, multi-country holidays that would embrace a go to to the Sahara Desert or a meal at three-Michelin-starred Sukiyabashi Jiro in Tokyo.

Javiny Lim, the cofounder and managing director of Quotient Journey, stated the journey firm normally sells 150 holidays a 12 months. In Q2 final 12 months, it had zero bookings.

Quotient Journey has since designed eight new excursions. A few of these, just like the “Eat, Pray, Love at Balestier” ($71 per particular person), take you to iconic landmarks and hidden finds alike, similar to one of many final remaining conventional bakeries and occasional roasters in Singapore.

Others, like The Nice Singapore Street Journey, draw inspiration from iconic holidays in locations like New Zealand and Japan. The Singapore highway journey is a two-day, self-drive itinerary at $5 per particular person encompassing native “nationwide parks” (Singapore doesn’t have designated nationwide parks), a former Grand Prix avenue circuit, and a seaside lunch in a neoclassical residence in-built 1910.

A publish shared by Quotient Journey (@quotienttravelplanner)


Blue Sky Escapes, too, affords new methods of exploring Singapore. 

One widespread possibility is a tour by Singapore’s final kampung (village) in Lorong Buangkok ($315 for as much as 5 individuals), a quaint hodgepodge of


-roofed properties – full with kitchen gardens and strolling chickens – that defy time.

“It is residence to 29 households – many of the residents do not communicate English and even personal a cell phone,” stated Tan. “It is a great likelihood to step again in time and perceive what ‘kampung spirit’ is really about.”

Blue Sky Escapes has additionally discovered a distinct segment with its wellness retreats, which debuted in January. Amongst these is a three-day, two-night retreat from $2,590 per individual that claims to assist visitors “discover themselves” by stillness and


. Held at Villa Samadhi, a restored century-old mansion in Labrador nature reserve, every retreat consists of embodied motion and sound therapeutic.

A publish shared by Blue Sky Escapes (@bluesky.escapes)


New audiences and shorter experiences

When Singapore’s journey bubble with Hong Kong was referred to as off for the primary time in November, Yap of Intriq Journey realized she wanted to “do extra than simply [sell] staycations and cruises-to-nowhere.”

She additionally discovered herself having to re-examine her goal consumer: The business veteran works with purchasers who usually spend $10,000-$12,000 per particular person, per journey.

A publish shared by Intriq Journey (@intriqjourney)


Final 12 months, she modified her strategy and launched digital journeys from $80 per particular person. A kind of, a two-day “journey” to Beijing and Chengdu for an area school, allowed the scholars to see the Nice Wall of China and discover Chengdu’s vibrant avenue meals scene.

“It isn’t a pre-recorded presentation. There’s an precise information, a bunch,” stated Yap, who added that visitors can work together with guides and meet new individuals in actual time. “It is actual life, straight from the situation.”

Lim stated Quotient Journey’s regular finances steerage for a European vacation for a pair is $750 per particular person, per day. That quantity is considerably decrease now, she added.

“The principle change throughout all excursions for us can be a broader consumer section,” stated Lim.

A blow to an already-struggling business

The pandemic is an extra blow to an business that was already beneath strain.

In a Q3 2019 GlobalData survey, solely 17% of world respondents stated they booked with an in-store journey agent. Regardless of this, journey businesses in Singapore have remained comparatively resilient all through the pandemic. In line with TTG Asia, solely 38 of the 137 journey brokers that closed within the city-state between February 2020 and Might 2021 cited the pandemic as a motive for ceasing operations.

That is largely because of the Singapore authorities’s efforts to help the native tourism business. These embrace wage subsidies, waiving license charges, and allocating $320 million in vouchers for residents to spend on native motels and points of interest.

All three Singapore-based businesses Insider spoke with stated they didn’t downsize their groups, though pay cuts had been a part of all their enterprise continuity plans.

Lim stated Quotient Journey applied a three-day workweek and pay cuts of as much as 25% over the past 15 months. Tan and her husband (who can be her enterprise accomplice) stopped drawing salaries for a 12 months. At one level, Tan’s gross sales staff pivoted into occasions programming and content material advertising, whereas Lim stated her firm branched out into an internet luxurious jewelry retailer.

“It was particularly difficult to have to indicate up every day with out fail – by the dangerous occasions — prepared to guide and prop up staff morale and navigate such a precarious, unsure surroundings. We had been in full beta mode with no readability on what would possibly stick,” stated Tan.

Nonetheless, the brand new experiences are a far cry from the income the businesses normally rake in.

Tan stated new experiences cowl about 50% of Blue Sky Escapes’ typical income. Lim stated Quotient Journey’s native excursions account for lower than 1% of its typical income.

Yap stated the subsequent six months might be significantly difficult as the federal government’s wage help scheme ends in September. She stays hopeful that some type of leisure journey will resume by the final quarter of this 12 months, as at the very least three quarters of Singapore’s inhabitants is slated to be vaccinated by then.