My travel company has gone bust, what can I do?

Find out no matter if your scheduling will go in advance

If you are yet to travel, your to start with motion must be to speak to the journey enterprise to make certain that your scheduling is in location. If the journey agent you booked with goes out of organization, this should not affect your vacation plans. 

If you can’t reach them, get hold of your tour operator, or accommodation/flight service provider to check out they have your booking on history.

If your scheduling is likely forward, then your travel arrangements should really keep on unaffected. It is critical to keep all your scheduling info and make a report of your correspondence. 

You can get hold of the ABTA claims enquiries office environment for suggestions and guidance.


Top rated suggestion: verify with numerous firms

If a vacation business or journey agent goes bust, it’s generally very best to check out in numerous destinations to uncover out if your reserving could go in advance. 

  • If your vacation agent goes bust, contact your tour operator, your accommodation service provider and/or your flight provider/airline.
  • If you booked through a journey agent and your tour operator goes out of business, speak to your agent for help.
  • If you have designed a reserving with a firm that has absent out of organization, and that company is an ABTA Member, you may be ready to make a money claim.

Come across out if your booking is included

Atol defense applies to most air visits abroad that are booked with United kingdom travel corporations. 

If you are lined by Atol, your vacation organization need to have presented you an Atol certification when you booked.

Go through our information on how to discover out irrespective of whether your holiday break is Atol guarded, if you are not sure. 

Package deal holidays

The Offer Journey and Joined Vacation Preparations Rules 2018 need organisers of package deal vacations to deliver safety for your funds and to provide you dwelling if essential.

  • A offer holiday getaway is when you reserve more than a person section of your getaway via the very same journey agent or web site.

If the business you booked possibly of these with is a member of the Air Travel Organisers’ Licensing (Atol) plan, your money will be secured.

Connected Travel Preparations

  • A Linked Travel Arrangement is when you obtain just one aspect of your holiday and then are prompted to acquire yet another portion by means of a click on-through within 24 several hours.

Joined Travel Preparations usually are not coated by Atol but profit from other insolvency protections.

Vital Information

Will my package deal holiday break still be covered right after Brexit?

You are going to continue to have the exact legal rights and protections on your deal holiday getaway soon after Brexit, unless of course the authorities decides to alter the legislation in the foreseeable future.

Go through our guideline on how Brexit could affect buyer rights for a lot more info.

How to make an Atol assert

You might be capable to make a assert below the plan if:

  • You have booked a vacation that you are thanks to consider in the long term, but the Atol holder has since stopped trading
  • The Atol holder has stopped investing whilst you are abroad, ensuing in your journey being disrupted or your flight back to the Uk getting cancelled

Make an Atol declare for a long run reserving

If you had been given an Atol Certification when you booked, browse it very carefully – it describes who is preserving your journey and what to do.

You will need to have to set up the variety of Atol protected excursion you have been booked on in advance of completing a claim variety.

The info the CAA publishes about the unsuccessful Atol holder will describe what facts they will need to refund you.

As long as your excursion is protected, you will not drop out – the CAA often aims to refund you for the unused Atol guarded pieces of your excursion.

Make an Atol assert if you might be now overseas

If you had been supplied an Atol Certificate when you booked, read through it diligently – it points out who is defending your excursion and what to do.

The CAA will do all the things doable to assure you can complete and get pleasure from your trip without having disruption.

Data explaining what preparations will be manufactured to let you to full your trip and fly property can be found on the CAA’s Most recent Atol Holder Failures page.

You must find the related failed Atol holder for further particulars.

If you have any problems though abroad, call the CAA on +44 () 333 103 6350. They will make clear the condition and go over your options.

Flight-only preparations

The Civil Aviation (Air Travel Organisers’ Licensing) Restrictions 2012 are overseen by the CAA and involve tour operators who market flight-only preparations to provide defense for your dollars and to convey you residence if essential. 

This defense does not use to flights that are acquired directly from an airline.

Flight-only preparations bought by means of a travel agent aren’t always protected less than the Atol plan. You ought to constantly question. 

The place vacation preparations are not now shielded, most ABTA Customers will be ready to organize protection making use of a acceptable coverage plan.

Preserve the proof  If a security plan is in spot for your income, it is really significant that you get hold of and retain all appropriate paperwork so that you can make a declare for your money if needed.

Area 75 defense

You could also have a claim versus your credit history card corporation less than segment 75 of the Consumer Credit history Act 1974

To be suitable, you will need to have compensated extra than £100 for your flights or holiday getaway, and utilised your credit score card to guide direct with the tour operator or airline – normally this usually means it wants to be possibly the airline or holiday corporation mentioned on your credit rating card bill. 

But, some credit history card businesses will give a refund even if you have paid by means of a vacation agent and it’s the agent’s identify detailed on your credit rating card monthly bill. 

Alternatively, if the tour operator is a member of ABTA (The Vacation Association), your funds will be shielded by the Affiliation even if the credit history card company is also liable, as extensive as there is a scheduling in spot.

Chargeback plan

If you have paid out by debit card you may possibly also be ready to claim via the Mastercard and Visa Chargeback plan.

The Chargeback scheme lets you ask your card supplier to reverse a transaction on your debit card, or if you invested a lot less than £100 on a credit card. Unlike Segment 75 it’s not enshrined in regulation, but it can be a plan most high road financial institutions subscribe to.

Travel insurance policies

It would also be a good notion to call your journey insurance company. 

Not all journey insurance plan policies will deal with you in the party that a vacation enterprise goes bust. 

Make positive you double test the modest print to make sure the plan incorporates close-supplier failure. This need to protect you if companies you have booked by – such as your airline, vehicle employ the service of firm or lodging provider – fall short.