SOS: Readers beware trip behemoth and mail-order clothier | Simply Ask Us

One gives “essentially the most attractive islands in a area well-known for its beautiful azure waters with one of the best luxurious all-inclusive resort expertise.”

The opposite, “colourful, informal and cozy plus dimension attire for at [sic] an awesome worth.”

Neither seems to say “nice customer support,” and even, “we’ll take your calls.”

Mark Gams, of Oregon, contacted SOS on Feb. 19 with a narrative of trip plans stymied by pandemic and trip refund stymied by trip supplier.

In July 2019, he and his spouse booked a weeklong journey to the Bahamas for eight months therefore, and everybody is aware of the place the world was when therefore rolled round.

The journey insurance coverage Gams had bought for the Sandals Resorts bundle offered vouchers for later journey, so in December 2020, they made reservations for Sandals’ Antigua resort for late January of this yr, Gams mentioned.

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9 months after these reservation the place made, although, Sandals company proprietor Distinctive Journey Corp. notified Gams that he’d been enrolled — unsolicited and for free of charge to him — in a unique journey insurance coverage plan that promised a money refund ought to their plans once more succumb to forces out of their management, in keeping with Gams and paperwork from the corporate he offered to SOS.

Positive sufficient, by September 2021, the U.S. State Division and Facilities for Illness Management and Prevention have been advising People to not journey to Antigua and Barbuda due to excessive COVID-19 charges. Gams mentioned that when he canceled the January journey in late October 2021, a Sandals agent instructed him a full refund of $7,037.30 can be on its method in as much as 10 enterprise days.

“We acquired a $98 credit score on 11/5/21, the quantity of our preliminary deposit,” he wrote SOS. “Once I referred to as asking when the remaining was coming, I used to be instructed we received’t be getting it as we paid for our journey with vouchers and the agent we spoke with shouldn’t have instructed us the credit score can be forthcoming. They defined our solely choice can be to ask to re-extend the vouchers.”

Sandals’ New York Metropolis- and London-based PR agency didn’t reply to SOS’ inquiries for a month till SOS let it, Sandals and Distinctive Journey know SOS can be writing a column like this one.

That shook free a March 24 response from The Decker/Royal Company’s Stacy Royal, who mentioned she hoped “to have the data over to you at this time” however wanted 4 extra reminders earlier than she and Decker/Royal’s Cathy Decker responded on April 14 and 15, respectively, to say, in impact, that every one Sandals would do is lengthen Gams’ vouchers expiration date by way of November 2023.

Sandals has not disputed that Gams was promised a refund. Gams mentioned the couple is discussing whether or not to take the journey.

What's the password? SOS ... helps couple get back into locked email account

Sweating sweatshirt refund

In Mary Haefner’s case, on-line clothes model Lady Inside couldn’t discover it inside itself to refund the remainder of the $19.98 she paid for 2 sweatshirts ordered by mail final fall.

Haefner mentioned that after she’d snail-mailed her paper verify, the retailer despatched her a postcard saying it didn’t have one of many sweatshirts within the colour she wished, and Haefner determined to cancel her whole order.

Lady Inside despatched her the sweatshirt it did have anyway, which Haefer tried on, didn’t like and returned, and double W subsequently despatched her a verify for $10.44.

“I did strive it on and it was too skinny,” she mentioned. “They weren’t pleasant about it so I mentioned to only cancel it.”

Fridge delivery damaged kitchen floor; SOS helping to get it fixed

Haefner referred to as SOS on the lookout for assist getting the opposite $9.54 again after she mentioned W(2) instructed her a number of unhelpful or unfaithful issues over a number of cellphone calls, together with that they’d already refunded all of her cash.

SOS emailed the media contact for Lady Inside mother or father firm FullBeauty Manufacturers on Jan. 21, after which, after getting no response, the media contact and privateness officer for FullBeauty and FullBeauty’s PR agency. Additionally no response.

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A FullBeauty customer support rep in a Feb. 1 cellphone name offered an 800 quantity that linked to the identical customer support cellphone system that wasn’t useful within the preliminary name. A name to the quantity for a media contact culled from an outdated FullBeauty press launch resulted in a message saying the quantity was not working and offering a unique quantity that when referred to as additionally was not working.

On Feb. 17, SOS referred to as an FBB quantity discovered on the corporate’s Higher Enterprise Bureau webpage (which assigns the New York Metropolis-based firm an A+ ranking regardless of a buyer assessment common of 1 out of 5 stars). The one that answered the cellphone mentioned he couldn’t present a quantity to the corporate’s company workplace. SOS additionally acquired no response to the “contact us” type it crammed out on FBB’s web site.

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