Top 6 Steps to Fix a Bad Google Review

If you get a bad review from a customer on Google there are a few things that you can do to take care of it. This is part of your online reputation management agencies and it is important that you do this to ensure that you have a good standing for your business. Here are just 6 of the best steps that you can take when it comes to fixing any of the bad reviews that are posted on Google.

Steps for Fixing a Bad Review

There are numerous things that you can do when it comes to getting a bad review and you can fix them if required. However, before you can fix them you need to know what you should do and some of things that you should be doing includes:

  1. Figuring out if the review is valid –

The first thing that you need to do when you see a bad review is figure out if it is a valid complaint. If it isn’t, then you can file a ticket with the website to have it taken down.

2. Respond –

The next thing that you should always do is respond to the negative review. This is extremely important so that you can figure out what would make the customer happy and exactly what went wrong during their experience.

3. Dilute them –

There is another thing that you can do and you can dilute that negative review with other positive ones. This means that you need to ask all of your customers who have been satisfied with your products or services to write you a positive one.

4. Don’t ignore the complaints –

You should never ignore any complaints that are posted on social media, especially if you think that is the way to get it to go away. This isn’t going to happen and it can become a bigger mess if you don’t respond. Always make sure that you are responding to the complaints as soon as possible.

5. Take the conversation offline –

Once you have responded to the individual who wrote the negative comment, then you should start to take the conversation offline. Make sure that you are asking them for their contact information so that you can get in touch with them and figure out what you can do to solve the issue. You should also make sure that you are keeping them updated when the changes happen.

6. Follow up on all changes –

For the negative reviews that you have you need to ensure that you are implementing everything that must be changed. This means that you would also need to let the individual know so that they can decide if they want to give you another chance or not to fix the problem. This sometimes is the best idea because those who give you negative comments and then positive ones are proof that your business listens to their customers.

You should never simply ignore any bad feedback and there is quite a bit that you can do about it to make sure that it doesn’t affect your standing.

There is a lot that you should think about when it comes to your business, including how it looks to others on the internet. This is important and you might want to hire the online reputation management company in India who can help you with anything and everything related to your online branding. You should always make sure that you are responding to all of the negative reviews and that you aren’t ignoring them. Find out what can be done to make these customers happy and, if possible, implement the changes and invite them back again.

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